Andy Keen Photographic Expeditions & Workshops is the trading name of Andy Keen, a self-employed photographer, videographer and tour leader.
Contact: andy [at] andykeen [dot] uk ·
andykeen.uk
These Terms and Conditions apply to all guiding services, experiences and workshops we offer, including but not limited to:
These terms cover the period from the time of booking through to the conclusion of the experience, and any matters arising thereafter.
All bookings are made directly with us via the contact form on our website or by email. A booking is not confirmed until we have received your deposit and issued written confirmation by email.
A non-refundable deposit of 50% of the total booking value is required to secure your place on any tour, excursion or workshop. Your place is not held until this deposit has been received and confirmed.
The remaining balance of 50% is due no later than 90 days prior to the start date of the tour, excursion, or workshop. If the final balance is not received by this date, we reserve the right to treat the booking as cancelled and retain the deposit.
For bookings made within 90 days of the start date, the full amount is due at the time of booking.
All cancellations must be made to us in writing. The following policy applies, calculated from the date written notice of cancellation is received:
We strongly recommend that all guests hold comprehensive travel insurance that includes cancellation cover active from the date of deposit payment.
In the event that we are required to cancel a tour or experience due to circumstances within our control, guests will be offered a full refund of monies paid to us, or the option to transfer to an alternative date. We will not be liable for any further costs, including but not limited to flights, accommodation, or other independent arrangements.
Nightly excursions and outdoor activities may be cancelled or curtailed at short notice due to adverse weather, unsafe road conditions, or other safety considerations. Where this occurs, we will make every reasonable effort to reschedule the activity within the programme. Refunds are not offered for individual excursions cancelled on safety or weather grounds, as these decisions are made solely in the interest of participant safety.
All itineraries, timings, locations and activities are subject to change based on weather conditions, aurora activity, road safety, local restrictions, or any other factor affecting the safe and effective delivery of the experience. We reserve the right to alter, substitute, or cancel any element of an itinerary at any time.
The guide's decision on all operational matters — including the choice of locations, departure times, route, and whether to proceed with or curtail any activity — is final. These decisions will always be made with the safety, comfort and experience of all participants as the primary consideration.
The Northern Lights are a natural phenomenon entirely outside human control. Visibility depends on a combination of solar activity, geomagnetic conditions, cloud cover, and local weather. While we will use extensive experience and forecasting tools to maximise your chances, no sighting of the aurora can be guaranteed on any night or during any experience. The same applies to wildlife sightings and to specific weather or light conditions on any tour or workshop.
By booking with us, you acknowledge and accept that such sightings and conditions cannot be promised, and that no refund or compensation will be offered in the event that they do not occur during your experience.
Many of our experiences take place outdoors, including in Arctic and sub-Arctic environments where conditions can be extreme, rapidly changing, and potentially hazardous. Participants should expect and be physically prepared for:
By booking and participating in any of our experiences, you acknowledge that outdoor activities, particularly in Arctic conditions, carry inherent risks, including but not limited to slips, falls, cold-related illness, and unpredictable weather events. You agree to participate voluntarily and at your own risk.
We will take all reasonable and practicable steps to ensure the safety of participants at all times. However, we cannot be held liable for injury, illness, loss, or damage arising from participation in our activities where such events result from the inherent nature of the environment or from circumstances beyond our reasonable control.
The lead guide's decision is final on all matters relating to safety, welfare, and the conduct of any activity. All participants are required to follow guide instructions promptly and without question where safety is concerned. We reserve the right to exclude any participant from any activity, or from the expedition entirely, if their behaviour or physical condition is deemed to pose a risk to themselves or others.
Participants should be in a reasonable state of physical health and fitness for outdoor activities in cold weather. If you have any doubt as to your suitability, please consult your doctor before booking. We cannot be held responsible for any medical event arising during or after an activity.
You are required to disclose any relevant medical conditions, disabilities, or mobility limitations at the time of booking that may affect your participation or safety during activities. This includes but is not limited to heart conditions, respiratory conditions, severe allergies, epilepsy, or any condition that may be aggravated by extreme cold or physical exertion.
Failure to disclose relevant medical information may affect our ability to support you appropriately during the experience and may, in extreme cases, result in exclusion from activities on safety grounds without refund.
All medication required during the experience is the sole responsibility of the participant. Guides are not medical professionals and cannot administer medication or provide medical advice.
Comprehensive travel and personal health insurance is mandatory for all participants on our experiences. Your insurance policy must, as a minimum, include:
We do not provide or arrange insurance on behalf of participants. Proof of insurance may be requested prior to the start of any experience. Participation without appropriate insurance is entirely at your own risk.
We do not book, arrange, or take responsibility for flights, accommodation, or airport transfers. These are the sole responsibility of the guest and must be arranged independently.
We are not liable for any costs, losses, or consequential expenses arising from:
We strongly advise all guests to book fully flexible or refundable flights and accommodation, and to ensure their travel insurance covers all independently arranged elements of their trip.
We may, from time to time, provide information about or make informal recommendations regarding activities offered by independent third-party operators in the local area. These may include, but are not limited to, husky safaris, snowmobile excursions, ice fishing, reindeer experiences, and other outdoor activities.
Any such activities are entirely separate from our programme. When participants book or engage in activities offered by third-party operators, they do so entirely of their own volition and under a separate contract directly with that operator. We:
Participants should ensure that their travel and personal injury insurance provides adequate cover for any additional activities they choose to undertake. It is the participant's sole responsibility to satisfy themselves as to the safety standards and credentials of any third-party operator before booking.
All participants are expected to behave with consideration for fellow guests, guides, and the natural environment at all times. We are committed to providing a safe, respectful, and enjoyable experience for everyone, and reserve the right to exclude from any activity, without refund, any participant who:
The consumption of alcohol and controlled substances is strictly prohibited in our expedition vehicles at all times. This policy exists to protect the safety and comfort of all participants and to ensure the guide can operate the vehicle safely.
Participants who are considered to be intoxicated prior to or during an excursion will be refused entry to, or removed from, the expedition vehicle at the guide's discretion. No refund will be issued in such circumstances.
Smoking and vaping are also prohibited inside expedition vehicles. Stops will be made where practicable to accommodate smokers outside the vehicle.
Participants under the age of 18 are welcome on our experiences but must be accompanied by a responsible adult at all times. The accompanying adult accepts full responsibility for the minor's behaviour and welfare throughout the experience.
Participants are responsible for the care of their own photographic equipment, clothing, and personal belongings throughout all activities. We accept no liability for loss, theft, or damage to personal equipment.
Cold temperatures can significantly affect battery performance and camera function. Participants should carry spare batteries, appropriate lens cloths, and protective covers for their equipment. Guidance on equipment preparation will be provided as part of any photographic workshop or tour.
Many of our experiences take place within or adjacent to areas of significant natural and cultural importance, including lands that form part of Sápmi — the traditional homeland of the Sámi people. Participants are expected to treat the natural environment and local communities with the utmost respect.
We shall not be liable for any failure or delay in delivering an experience that results from events beyond our reasonable control, including but not limited to: extreme weather events, natural disasters, pandemic or disease outbreak, government travel restrictions, civil unrest, acts of terrorism, or any other event constituting force majeure.
In such circumstances, we will endeavour to offer an alternative date or a partial credit wherever possible, but a full refund cannot be guaranteed. Travel insurance providing cancellation cover from the point of deposit is strongly recommended.
To the fullest extent permitted by applicable law, our total liability to any participant shall not exceed the total amount paid by that participant for the specific experience in question.
We shall not be liable for any indirect, consequential, or special losses, including loss of enjoyment, lost revenue, or costs incurred in connection with independently arranged travel or accommodation.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Any personal information provided at the time of booking, including medical disclosures, will be held securely and used solely for the purpose of delivering the experience safely and effectively. Your data will not be shared with third parties without your consent, except where required by law or where necessary for your safety in an emergency situation.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from a booking with us shall be subject to the exclusive jurisdiction of the courts of England and Wales. Andy Keen Photographic Expeditions & Workshops is the trading name of Andy Keen.
These terms were last updated in November 2026. We reserve the right to update these terms at any time. The version in force at the time of your booking confirmation will apply to your booking.